Research shows that interpersonal conflict is by far the most stressful thing we cope with on a daily basis. Now, in a groundbreaking book, Hal Movius explains the critical role that confidence plays in conflicts and negotiations, providing simple and effective tools that every reader can use to build their own conflict management practice. Starting with the idea that most conflicts and negotiations are crucibles in which the material, social and emotional goals mix, Movius explains that confidence is made up of three distinct components – Mastery, Awareness, and Poise – reflecting behavioral, cognitive, and emotional capabilities. The book provides practical, evidence based techniques for becoming less daunted and avoidant in managing conflict, and more proactive and effective.
Detailed chapters explore the nuts and bolts of of planning, process and practice; the cognitive errors that all of us make in approach conflict; the complex link between personality, emotion, and negotiation tendencies; extra steps required to handle difficult counterparts, negotiations within close relationships; and negotiating on behalf of others. A final chapter and appendix provide the reader with empirically grounded self-assessments, and twelve powerful tools to help kickstart new ways of planning and practicing for upcoming conversations and negotiations.
Whether you’re a conflict avoider, a pushover, a citizen looking for new ways to find your voice, or an accomplished negotiator facing new challenges, this book will help you develop the confidence you need to tackle difficult situations and negotiations with greater effectiveness and less stress.